RETURN POLICY
Last updated 24/07/2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within one (1) days of the purchase date. All returned items must be the same condition when purchased, with all original tags and labels attached. Opened Items and/or partly consumed products cannot be returned.
RETURN PROCESS
To return an item, place the item securely in its original packaging and include your proof of purchase, and walk into the following address:
Medifoods (M) Sdn Bhd
Attn: Returns
61, Jalan SS 18/6, 47500 Subang Jaya, Selangor, Malaysia.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least one (1) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email (prior to this, you will need to provide us your email address) when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
- Items that are ON SALES, DISCOUNTED SALES and PROMOTION SALES are FINAL SALES and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: