Medifoods (M) Sdn Bhd Delivery Policy

Last updated 23/07/2020

 Delivery processing time

Bearing any unforseen circumstances, all orders are processed within the same business day.

Orders will be processed and delivered even on weekends or holidays. 24x7x365, not unless the servicing outlet states that it will be closed. All Takeaway items will be processed and delivered within the same day, unless beyond the reasonable control of our delivery partner. In events where high volume of orders are expected, delivery might be delayed by an additional 1-2 hours, 1 hour after the order has been made. All form of communications will be done via phone call to the customers. We expect customers to confront us immediately if they feel that their delivery had not been done promptly.

Delivery Rates and Estimates

Delivery charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Delivery within 15 KM radius of outlet

Same Day

RM 15

Every additional 1 KM out of the 15 KM delivery radius from the outlet

Same Day

RM 1/KM

*Currently delivery or takeaways is limited to customers located within klang valley only.

Shipment confirmation and order tracking

Upon confirming the order, an email receipt will be sent to the customers email address and the delivery person will contact the person upon arriving to the customers desired location.

Damages

Medifoods (M) Sdn Bhd is not liable for any takeaway damages or lost during delivery. If you have received your delivery order in an unsatisfactory manner, please contact the respective branch hotline and the branch manager can assist.